Return & Refund

We want you to love your purchase! If something isn’t quite right, we’re always happy to help

At Gritaro, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If for any purpose our customers are not happy with the product, we are here to guide them.

For any concerns or issues, please ensure to send us an email within 3 days of delivery at Support.gritaro@gmail.com. This allows us to promptly address your request and provide further assistance in accordance with our policies

Refund : We offer 3 Days refund via GIFT CARD on all products execpt items sold in sales & offers.
(Any partial payment made under Cash on Delivery (COD) is non-refundable)

Replacement : If you want a replacement, you can choose any product of the same value. Feel free to select whichever product you prefer.

All returns need to be initiated within 3 days of the date of delivery. All shipping fees are excluded from refunds.

• Pickup charges : We will arrange the reverse pickup and a ₹99 pickup charge applies where reverse pickup service is available. If unavailable, the customer must ship the product back at their own expense with any local courier.
• Our mistake: If you receive a damaged, defective or incorrect product, all return shipping charges will be covered by Gritaro.
• Damage reporting: Damaged or defective products must be reported within 24 hours of delivery.
• Gift cards: The full eligible refund amount will be issued exclusively as a Gritaro Gift Card, not to the original payment method.
  
• Replacement or gift card processing will begin after the returned product is received and verified.
  
  Most of our products are eligible for return and replacement. Some products are not eligible for return/exchange or cancellation.